Pass Protection

Pass Protection — Test Retake Cover

Nerves and minor mistakes are the most common reasons drivers don’t pass their HGV test first time. Pass Protection is an optional add-on to your HGV training package that covers one test element retake — giving you a safety net on test day.

What does Pass Protection cover?

One DVSA test element retake included in your Pass Protection cover — either the off-road exercise (Module 3a) or the on-road driving assessment (Module 3b)
Targeted refresher support ahead of your retake

Please note: cover applies to one module retake only — 3a or 3b, not both.

Why add Pass Protection?

Avoids unexpected retest fees if you don’t pass first time
Reduces the financial pressure on test day
Gives you time to address specific weak points before your retake
Provides peace of mind throughout your HGV licence journey

Who is it for? Pass Protection is worth considering if you’re:

Taking your Category C or C+E practical test for the first time
Concerned about test-day nerves
Looking to protect against the cost of an unexpected retake

How to add it Simply mention Pass Protection when you get in touch and we’ll add it to your package. Call us on 01276 537400

Sonnet 4.6

Get in touch with our friendly team to take advantage of the Pass Protection service.

Cannot Recommend Highly Enough

★★★★★

Excellent Company to do your Training with. My instructor was Pete Austin of Hants & Surrey Training. Very Patient and understanding especially as I've been driving for 30 years and have pick up a great many bad habits. Really enjoyed the training although I found it difficult mainly because of the pressure I put upon myself. Pete was on hand to offer advice, support and constructive criticism when needed. Passed my Class C first time much to the surprise of everyone, myself included. It has now given me the confidence to take on the C+E course. The company is very professional and helpful. I even had a voicemail message an hour after my test asking me how I got on. I cannot recommend this company enough and would definitely point other in their direction if asked.

Russ Powell

Truly Amazing

★★★★★

Thanks so much for all your help!!!! I would like to say that peter was truly amazing today!!! He really helped me with my reversing, I will be recommending him to my friends wanting to do their tests, Thank you all again,

Annabel Wenham

I Will Definitely Be Back!

★★★★★

Many thanks for the speed and efficient way my course was handled I passed first time my training was with Malcolm and I cannot fault him his methods were absolutely spot on really nice guy and very easy to learn from and I will definitely be back for my class 1 training in about 6 months once again a big thank you to all of you for all your help

Declan Gardner

Patient, Professional Approach

★★★★★

Thank you Surrey and Hampshire HGV Training, Laura & Adrian during the process of arranging & booking the course and especially Bob who was my instructor for cat C licence, patient, professional approach with a lot of good humour during the training that resulted in my first time pass.

Krzysztof Stefanski

1st Time Pass!

★★★★★

Just to thank Bob at Surrey & Hampshire HGV Training, Chobham for getting me through my cat c test 1st time. oh yes 1st time. I couldn't have asked for a better instructor nor a nicer bloke,

Andy Walton

Thank You To Matt!

★★★★★

Thank you to Surrey and Hampshire HGV for my pass today. Thank you to Matt for helping and nagging to drill it in to me and it all payed off.. would recommend Surrey and Hampshire HGV ..

Michael Higgs

Methods Kept Me Confident

★★★★★

Bob was a great instructor his methods kept me confident and made me feel at ease! I would like to thank him so much for helping me pass first time!

Danny Cable

Very High Standard of Training

★★★★★

I have just completed my 4 day Hgv 2 training course with Glinys at Hook & just wanted say how much I was impressed with the course and the very high standard of training I received from Glinys. I will not hesitate to recommend your company in the future.

Anthony McPherson

A Top Professional and Fantastic Instructor

★★★★★

I cannot express how fantastic everyone at Surrey & Hampshire HGV Training are. Especially my instructor Matt, a top professional and fantastic instructor, I passed my Category C 4 day course first time! Thank you all again, highly recommended.

Ryan Scott

1st Time Pass!

★★★★★

I have recently undertaken a 4 day intensive course under the guidance of Matt, and I was totally overwhelmed to learn after my test I had successfully passed my Cat C licence first time with only two minors. Matt has years of teaching experience, knew the test routes inside out, and worked on my weaker areas during the training, he also allowed me to repeat areas of the test routes I thought I needed more confidence on, having only ever driven up to 3.5t and developing loads of bad habits with a nippy car mentality, Matt knew he had his work cut out and even after hours of training I still, on test day was unsure of my competence to pass and was feeling the nerves. I knuckled down and when I concentrated all I could hear was Matts commanding but reassuring voice guiding me on my next move, which resulted in my success- a first time pass! The guys at Surrey and Hampshire HGV driver training have a great working relationship with each other, other trainers and the examiners along with a phenomenal work ethic and genuinely seem enjoy their jobs- I knew Matt was proud of me, and although he would never admit it he knew he gave me the tools to pass and I used them wisely. I would never hesitate to recommend any of the team to train you in whatever big vehicle license you want or need.

Lucy Taylor

A Warm Welcome!

★★★★★

Hi David I carried out my training to become a hgv driver at your chobham centre on the 23 may, on arrive I was welcomed by the team which is based there and I found this to be a warm welcome so they made time to introduce there self and even offer you tea and coffee which really calms the nerves. I then spoke with my instructor which was bob he really try's his best to make you comfy at the centre and try's to get to no you a bit. I found the training extremely helpful and was really impressed with the training I had within the 4 days I was there. I really liked the way bob sets you up with some one else so you are learning from another drivers errors as your own and on the plus you aint stuck behind the wheel for the hole 8 hours. I would like to say a big thank you to bob as I passed my test first time with his help. bob is a great trainer and I will be highly recommending bob and the hgv training centre as all the staff at chobham was helpful to me on a daily bases and helped calm my nerves on the test day again thank you very much for your help last week bob many thanks danny Brewster

Danny Brewster

I enjoyed the courses immensely

★★★★★

Just a quick message to say thank you to everyone at Surrey & Hampshire HGV Training. I passed my LGV2 on the first attempt and just completed my 35 hour CPC at Chobham. I enjoyed the courses immensely and even though I am now in brain melt down I can honestly say it was worthwhile, also a real eye opener. No such thing as just driving a lorry these days!! I will make contact with your recruiters, although I think it best to bite the bullet and take my C+E in the next few weeks. Thanks again

Robert James

I passed!

★★★★★

I passed my CAT C test yesterday, and have attached a photo of myself with my certificate and the truck. Many thanks to my trainer/instructor Mat, although I am unsure I'll ever be able to un-hear his voice in my left ear. The guys a ledge though, and his methods clearly work. I look forward now to getting my C+E training and test done with you guys next year.

Ewan Westwood

Thank you for helping me pass my cat c hgv

★★★★☆

Thank you for helping me pass my cat c hgv Matt is an awesome instructor. Hope you all have a great weekend!

Richard Mackinlay

Thanks to his professional training I pass on first attempt

★★★★★

Hey, just want to say big THANK YOU for BOB for my LGV2 training, all time that he spends with me and effort. Thanks to his professional training I pass on first attempt. BIG thanks!!!! Looking forward to come back to HGV Surrey and Hampshire Training for LGV1. Also big Thanks for rest of staff for great atmosphere and great contact. Absolutely recommend!!!

Daniel Smulczynski

Thanks for helping me achieve my goal

★★★★★

Passed 1st attempt with zero faults. I believe this to be down to my instructor Matt, he taught me a lot. He was very firm but with it fair. Very motivating and easy to get along with. I would recommend this company and Matt himself to anyone looking to learn and take the test. Many thanks again for helping me achieve my goal. Feel free to share on my behalf.

David Pryer

His approach to teaching was fantastic!

★★★★★

Can I say a massive thank you to Steve for getting me through my cat C at Hook. First time pass with only 3 minors. Over the 4 days there was definitely more laughing than driving but his approach to teaching was fantastic!! This has been very important for my family as I've worked in the care sector for the past 4 years and want to pursue a career as a hgv driver which is far better paid and will allow me my wife and two daughters to buy a house in our hometown. Thanks also to the other instructors who have been fantastic.

Mike Bentley

A well thought out and we'll delivered training programme

★★★★★

Just wanted to send you a message to say a massive thank you to your instructor Matt from Hook for getting me through my test on the first attempt today at the Guildford test centre. Matt has been brilliant to train with, on the ball and won't let you get away with anything but still fantastic, I felt confident with the truck well before the end of the first day with him and there was no hanging about, straight into learning everything needed to get through the test I would also like to say thank you to Dale, who we went out with on one day when Matt was called away to do an audit, it was certainly a day full of entertainment but no less informative. Once again thanks to all the team for a well thought out and we'll delivered training programme.

Madeline Heath

Highly Recommended!!

★★★★★

Great company to get your license with did both my class C and Class C+E with them and passed first time. Both the instructors were brilliant explaining everything clearly and helping if needed. Highly Recommended!!

Joseph Williamson

A first time pass!!!

★★★★★

Hi, from my first contact with Surrey and Hampshire HGV to taking my practical I can not fault the service I have received. Rachael in the office was very flexible to my dates/availability and was very accommodating. Tony, my instructor, gave me great confidence from day one and corrected my bad habits resulting in a first time pass. Thank you all.

Alan Graham

I found the whole experience positive

★★★★★

Having just completed my HGV driving course with Gary and passing first time. I found the whole experience positive and the team at the Chobham branch helpful and knowledgeable.

Lucie Cuthbert

Thank you very much for my next step in my career

★★★★★

This is a very good intense 4 day course, I learnt it quick and thoroughly, Tony who was my instructor for the duration of the course is an awsome fella, he made it interesting and is good to get on with and very knowledgeable, I couldn't have passed today with out him. Thank you very much Tony for my next step in my career of driving. And will Maybe see you for my CPC module 4. Thank you Surry & Hampshire HGV Training.

Barry James

Overall rating: 4.9 out of 5 based on 22 reviews